Forward Deployed Engineer

Key Responsibilities:

• Participate in sales meetings with customers, explain Runpod’s specific technologies, provide architectural recommendations, and build proof-of-concept solutions to support onboarding for potential high-spending customers.
• Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services.
• Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.

Requirements:

• Bachelor's degree in a relevant field or equivalent professional experience, with 3+ years in software development.
• Strong problem-solving skills, familiarity with applied AI use cases, and excellent communication skills.
• Proficiency in Python, JavaScript, Go, Linux, Docker, SQL/NoSQL databases, and AI/ML deployment.

What You’ll Receive:

• Competitive base pay ranging from $100,000 to $180,000 USD, with meaningful equity in a fast-growing company.
• Flexible PTO to recharge, a remote-first work environment, and a $1,200 home office stipend.
• Join a passionate team on the cutting edge of AI infrastructure with a focus on culture, learning, and ownership.