Job Description
We are seeking a dedicated Resolution Center - Remote Call Center Specialist to join our team. As a key member of customer service, you will be crucial in resolving customer inquiries and concerns while working remotely. The responsibilities include handling customer calls, emails, and chat messages with empathy, identifying and resolving customer issues efficiently, escalating complex problems, maintaining accurate records, collaborating with team members, meeting performance metrics, and staying updated on company policies.
To be successful, candidates should have excellent communication skills, strong problem-solving abilities, proficiency in customer service software and CRM systems, the ability to multitask, and previous customer service or call center experience.