Team Lead - Customer Service

VGW is seeking a Customer Service Team Lead to oversee a customer service team, inspire and guide team members, and enhance departmental performance. Responsibilities include ensuring SLAs are met, handling escalated customer issues, monitoring customer interactions, tracking deliverables, identifying process gaps, and fostering a positive team environment. The role requires 3+ years of experience leading a customer service team, strong problem-solving and communication skills, and the ability to thrive in a fast-paced environment.