Solutions Engineer

At Primer, Solutions Engineers are trusted technical advisors to some of the most forward-thinking companies shaping the future of commerce. We don’t just support merchants, we empower them to build smarter, faster, and with confidence on top of Primer’s unified payments infrastructure. From day one, you’ll work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions, guiding technical strategy, and ensuring every integration is rock-solid. Whether you’re unblocking a proof of concept or future-proofing an architecture, your focus is on making things possible.

Partnering with our Customer Success team to support and grow relationships with live merchants. You will also be acting as a trusted technical advisor: helping merchants get the most out of Primer by optimising their payment setups and introducing new features and capabilities. You'll troubleshoot complex issues and work closely with merchants’ tech teams to ensure stability and scalability. It also includes leading technical deep dives, solution design sessions, and integration reviews to continuously improve merchant performance.