Senior Client Services Specialist

Essential Duties:

• Manage end-to-end migration processes for multi-property portfolios, ensuring deliverables and client expectations are met.
• Serve as the point of contact for clients during migrations, addressing concerns and ensuring satisfaction.
• Partner with internal teams like Operations, Marketing, Treasury, and IT to align on requirements and maintain stakeholder visibility.

Experience & Skills:

• Requires 4–6 years in client services, property management, or transitions, with experience in large-scale multi-property projects preferred.
• Must have strong leadership, organizational, and problem-solving skills to manage multiple properties and deadlines.
• Proficiency in Microsoft Office Suite, SharePoint, Yardi, and CRM platforms is essential for this role.

Role Context:

• This position is fully remote and focuses on complex portfolio migrations into and out of the Asset Living portfolio.
• It involves strategic planning, process improvement, mentorship for other specialists, and documentation of migration trackers.
• The role requires autonomy and cross-departmental coordination to ensure seamless onboarding and offboarding processes.