Account Operations Specialist

Plays a crucial role in the initial setup and continuous support of programs, guaranteeing seamless operations and effective cross-functional coordination. Collaborates closely with internal teams and external partners to develop and launch new programs, which includes tasks ranging from creating benefit plans to configuring products. Provides ongoing support after the launch to ensure program success. Specifically, the role involves managing the operational setup of new programs, addressing grievances, creating program overviews and training materials, serving as an operational point of contact for client accounts, participating in the onboarding of new client accounts, tracking and reporting on program metrics, and identifying opportunities for process improvement.