Job Description
The Senior Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment (ROI) and drive business success with their LinkedIn investment. As a Sr. CSM you will be tasked with: Serving as a Customer champion and advocate; helping Customers realize value from their investment; partnering on customer retention and expansion. The Sr. CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn products and solutions. Responsibilities include acting as a trusted advisor to drive product adoption, utilizing client usage and industry metrics to derive insights, agreeing on business objectives with customers to build measurable success plans, developing new and innovative ways to share relevant insights, analyzing current customer engagement metrics, tracking and recording customer activity, identifying churn risk,maintaining a deep understanding of LinkedIn products, interpreting customer insights to drive product change, expediting technical and purchase-related escalations, advancing personal journey with Diversity, Inclusion, and Belonging, and partnering with sales counterparts.
About LinkedIn
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce.