Fraud Operations Specialist 2

Twilio

Remote regions

India

Benefits

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Responsibilities:

  • Utilize tools to detect, review, respond and resolve instances of fraud and abuse.
  • Conduct thorough investigations and risk assessments.
  • Communicate investigation outcomes to customers and stakeholders.

Qualifications:

  • 2-3 years of experience in fraud, abuse or compliance.
  • Effective and empathetic communicator.
  • Experience working in a fast paced, ambiguous environment.

Desired:

  • Demonstrated experience using SQL, Looker, Tableau or similar data extraction and data visualization tools.
  • Demonstrated experience collaborating with cross-functional teams on risk mitigation and fraud prevention initiatives.
  • Basic understanding of APIs and related telecommunication technologies in a tech environment.

Twilio

Twilio is shaping the future of communications from home. They deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences, fostering a vibrant team with diverse experiences making a global impact each day.

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