Senior Cloud Engineer - Observability

As an Observability Engineer at NetDocuments, you’ll be at the forefront of building and evolving the systems that power deep, actionable visibility across our entire stack. In our high-velocity SaaS environment—where developers own what they deploy—your work will enable hundreds of engineers to proactively detect, diagnose, and resolve issues before they reach our customers. You’ll help define and execute observability strategy using modern tools like Datadog, OpenTelemetry, and CloudTrail—all within a cutting-edge, AWS-native ecosystem.

You'll lead and evolve the company-wide observability strategy across infrastructure, applications, and end-user experience, acting as the primary owner and administrator for observability tools. You will also collaborate with engineering, platform, and operations teams to define standards for logging, metrics, tracing, and alerting and provide hands-on troubleshooting support and observability training as needed.