Job Description
Answer complex customer inquiries and issues via phone, email, and chat with a focus on first-contact resolution. Prioritize the customer relationship by listening and responding with empathy. Demonstrate patience and clear communication when assisting customers from diverse cultural backgrounds. Provide detailed information about insurance products, policies, and processes. Explain complex insurance terms and concepts in an understandable manner. Analyze and resolve customer inquiries and complaints, ensuring a high level of customer satisfaction. Collaborate with other departments to resolve complex issues and improve processes. Handle back-office processing tasks including policy updates, documentation, and data entry. Process customer payments accurately and efficiently, including handling billing inquiries and resolving payment issues. Maintain up-to-date knowledge of company policies, products, and services. Document all customer interactions and maintain accurate records in the CRM system. Troubleshoot and resolve technical issues related to the online portal and app usage. Promote the use of self-service and online tools to customers. Support operational strategies to improve customer retention and reduce churn.
About Foresters Financial
Foresters Financial is an international financial services provider that began in 1874 providing life insurance for every day, working families.