Job Description
The Senior Program Manager of Operational Automation will lead the design, implementation, and optimization of enterprise-wide automation initiatives across managed care functional areas supported by the PHSO. This strategic role serves as a critical bridge between operations, IT, and business transformation, accelerating performance through technology-enabled process redesign.
Essential functions include developing an automation roadmap, leading the delivery of automation initiatives, collaborating with IT to design automations within EZCAP, identifying high-impact manual processes, evaluating automation technologies, serving as a strategic partner to business and technical leads, defining KPIs to measure program ROI, and establishing governance protocols.
The ideal candidate brings a strong command of automation frameworks, EZCAP experience, and deep familiarity with the complexities of delegated services, including claims, utilization management, provider data, and network operations.
About Dignity Health
Dignity Health MSO offers a menu of management and business services that will leverage economies of scale across provider types and geographies.