New Client Executive

We are searching for a Client Executive to join our Client Services Health team. This person will be responsible for relationship management for our health insurance underwriting clients. This individual will act as the customer’s trusted advisor, understand the customer’s business objectives, and answer questions about the technical components of our solutions. Prepare and lead regular touchpoints with clients in production, including presentations, business reviews, QBRs, model updates, and product roadmap discussions. Review client dashboards to ensure usability and generate insights from model results. Thoroughly document meeting notes and action items in Salesforce and follow up with clients as needed. Serve as the voice of the customer by delivering feedback to internal teams, identifying client needs, ideas, and challenges. Act as a key resource for clients by addressing questions and providing guidance on product usage. Develop and maintain a comprehensive FAQ to help clients understand and effectively use our models.