Job Description
Responsibilities:
-Partner with GTM leadership across Customer Experience and Solutions teams, as well as with Finance, Business Systems, and Data teams, to ensure operational excellence and consistent performance management worldwide.
-Define and operationalize key performance metrics for Onboarding, CEM, TAM, and SC teams, creating role specific dashboards and leadership reporting packs that enable effective coaching and accountability
- Influence how we measure, forecast, and resource the customer journey from onboarding to renewal.
Qualifications:
-8+ years in Sales, CS, or Post-Sales Operations role,Experience supporting multiple post-sales functions (Customer Success, SC, TAM, or Onboarding) in a high growth SaaS environment
-Strong expertise in Systems including Salesforce and BI tools for operational design and reporting, Proven ability to define operational frameworks (ROEs, KPIs, reporting cadences) across complex global teams
About Figma
Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.