Admissions, Team Lead

The Admissions Team Lead is accountable for achieving or surpassing student start target objectives within designated Keypath Academic Partners. Their responsibilities include providing exceptional customer service, offering proactive coaching support, and troubleshooting at-risk issues to support student success. Additionally, they collaborate with the Admissions Manager to implement new processes, deliver training and coaching to Advisors, and motivate the team through daily/weekly/monthly initiatives. Responsibilities include People Leadership, Performance and development, Employment Relations, driving a culture of accountability, Training and Development, Talent Retention, and Talent Acquisition. Performance & Operations responsibilities include Sales Management, Process Management, Championing the Customer, and Continuous Improvement. Stakeholder Management responsibilities include Stakeholder Engagement and Collaboration.