Job Description
Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise. Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues. Demonstrate effective communication across multidisciplinary teams, working closely with our engineers in Zurich and partners in EMEA to troubleshoot technical challenges and optimize product performance. Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations. Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes. Create and maintain technical documentation for external and internal stakeholders through the Knowledge Base to enhance product adoption, support efficiency, and knowledge sharing. Handle logistics process for key partners in the EMEA region
About Wingtra AG
Wingtra is a venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts.