As a Solutions Architect on the SaaS Operations team you will work directly with ezCater enterprise prospects and customers to customize and design technical solutions that meet their specific food for work needs. You will work directly with the Enterprise Sales team to support early stage sales calls to help translate our technical capabilities to the needs of enterprise prospects. You will work directly with the Product and Technology teams to understand our current product capabilities and to inform product roadmaps based on customer needs.
This Principal Workflow Architect is a functional and technical expert consulting with customers on implementing ServiceNow's Technology Workflow solutions based on leading practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges.
Lead the solution architecture function and play a pivotal role in scaling the strategy and structure of our services funnel. This leader will own and manage a team of Solution Architects while partnering deeply with Sales, Product, and Professional Services to shape implementation strategies, ensuring scalable, repeatable solution design across segments and products.
Shape a brand-new function at the forefront of the observability space, building and leading a team of solution experts who will guide Grafana’s most strategic customers through onboarding, adoption, and expansion—ensuring they unlock the full power of our platform, influencing product direction, and building a practice that sets a new industry standard.