$60,000–$120,000
USD/year
Provide support to Abbott's Diagnostic Division (ADD) customers and field personnel as the primary contact for ADD’s highest complexity instruments for onsite instrument and assay integration and training. Serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone and document information into the complaint handling system. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories.