Clinical Manager

Team Leadership & Operational Management:

• Directly manage a large, distributed care team (MAs, RNs, CCCs), supporting up to ~60 team members.
• Monitor day-to-day workflow execution (task flow, handoffs, response times) and intervene early when issues arise.
• Coordinate closely with NPMs and ANPMs to align synchronous (NP-led) and asynchronous (task-based) care delivery.

Clinical Oversight & Inbox Operations:

• Track key metrics (volume, turnaround time, error rates, escalations) and adjust workflows to maintain operational health.
• Identify bottlenecks and propose improvements to the Clinical Director and cross-functional partners.

SOP Leadership & Continuous Improvement:

• Own the development, maintenance, and adoption of SOPs for care coordination, inbox workflows, and task execution.
• Lead or contribute to process improvement initiatives that enhance efficiency, safety, and team experience.

Clinical Work:

• Provide direct NP patient care (synchronous and asynchronous) as assigned to remain grounded in the workflows your team supports.
• Use clinical experience to inform SOPs, workflow improvements, and team guidance.