EAP Management Consultant

This role is a unique opportunity within Spring Health, providing high quality consultations regarding workplace concerns to human resource representatives, management, and employees. This role will report to the Spring Health Clinical Manager. You will provide management consultation that enhances employee wellbeing and workplace effectiveness. Responsibilities include coordinating critical incident response requests and delivering virtual critical incident response requests. You will also complete management referral intakes according to established guidelines and provide guidance regarding EAP protocols to counselors working with employees. Completing daily shifts on an incoming queue and meeting speed to answer service level agreement requirements will be a daily task. You will provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers, as well as confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers. Providing limited after care monitoring and assessing for risk and managing member and organizational crises are also key components of the role. You will act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer. It's important to maintain accurate and complete documentation of required information that meets risk management and regulatory requirements.