Job Description
Provide virtual technical support to clients via phone, email, or chat. Troubleshoot hardware and software issues. Document and track all support tickets in the system. Escalate complex issues to the appropriate team members. Ensure timely resolution of technical problems. Requires 2+ years of experience in a help desk or technical support role. Strong knowledge of Windows and Mac operating systems. Excellent communication and customer service skills. Ability to work independently and prioritize tasks. Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) a plus.