Senior Manager, Legal Operations Remote Programs

Case Management:

• Audit caseloads in all field offices; documents the status of all cases and identify cases to be closed per contractual obligations.
• Monitors and flags risk indicators or gaps in case readiness; collaborates with local staff to remediate issues proactively.
• Tracks and analyzes key metrics on case readiness to inform organizational risk management and planning.

Training & Guidance:

• Creates guidance for field offices on case management planning and develop user-friendly templates, checklists, and training materials.
• Conducts trainings and provides hands-on support to local offices to build capacity and confidence around established case management action plan.
• Demonstrated experience in training staff on policies and procedures.

Supervisory Responsibilities:

• Directly supervises team of three to five Program Coordinators located in designated KIND field offices.
• Ensures that Coordinators are consistently fulfilling their responsibilities.
• Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment.