Director, Business Operations

Leadership & Strategy:

• Partner with the executive team to translate company strategy into operational plans, KPIs, and systems that drive accountability and performance.
• Lead and mentor a cross-functional team spanning Resource Management and IT/Business Automation, fostering collaboration, clarity, and ownership.
• Champion scalable systems and tools that enable teams to operate efficiently and focus on high-impact work.

Resource Management:

• Provide strategic direction to the Resource Management function, ensuring talent is effectively aligned to business priorities and project demands.
• Oversee the design and continuous improvement of tools, systems, and reporting frameworks that provide visibility into utilization, forecasting, and project health.
• Act as an escalation point and strategic advisor, ensuring the function operates with efficiency and foresight.

Cross-Functional Partnership:

• Act as a trusted partner to all departments, ensuring Operations supports our collective business goals.
• Work with Delivery, and Leadership teams to ensure resourcing, hiring, and systems decisions are made holistically and in support of company strategy.
• Bring a neutral, objective lens to problem solving, balancing competing priorities and helping teams align around shared outcomes.