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Internship Overview:
- This is a 12-week program set to begin June 8th.
- Includes structured learning plans and a dedicated buddy.
- Opportunity to present in the Internship Showcase!
Position Overview:
- Focuses on enhancing customer support infrastructure using AI within Salesforce Service Cloud and Salesforce Experience Cloud.
- Improve efficiency, reduce manual effort, and deliver a more intuitive support experience.
- Goal is to improve efficiency, reduce manual effort, and deliver a more intuitive support experience.
Responsibilities:
- Connect agents to Salesforce using Flows/APIs to retrieve cases, fetch updates, and post comments.
- Create dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts.
- Explore indexing video transcripts so academy videos are surfaced based on their actual content, not just course descriptions.
Actian
Actian believes data should be a competitive advantage and helps business critical systems transact and integrate at their very best. They are a trusted leader in data management, integration, and analytics with a global team of experts and a culture of innovation.