Job Description
You’ll be a key player in keeping users informed, supported, and engaged, helping new users navigate self-custody and seasoned degens troubleshoot the edge cases with empathy, precision, and clarity. Your role will also have a wider impact - you’ll feed insights back to our product team, contribute to our knowledge base, and collaborate cross-functionally with other teams across the company.
Core responsibilities: Using knowledge of Solana and crypto wallets to troubleshoot user questions in a timely, friendly, and accurate manner. Collaborate with engineering and QA to escalate and follow up on bugs in order to improve product quality. Gathering feedback from users in order to give actionable insights back to the product team. Updating the knowledge base in order to educate users and reduce incoming queries. Staying updated on the latest trends and changes in the Solana ecosystem in order to keep our support relevant and helpful.
Why Solflare? Your work will directly shape how people interact with and understand crypto wallets, empowering users around the globe. Collaborate with a talented, driven team across design, engineering, and product to build innovative, user-first experiences. Enjoy a flexible work environment based on trust that supports your well-being and fosters creativity, as well as flexible work time – work when you are most productive, with no micromanagement. Become an expert in crypto.
About Solflare
Solflare is one of the fastest-growing crypto wallets in the world, securing over $20 billion in digital assets through their platform.