Field Service Technician

Palmetto believes that happy customers are not just those installed quickest, but those whose systems provide the value they expect. The Field Service technician role is focused on upholding this promise to our customer, and will work with the Services team to ensure that system performance issues are resolved swiftly and professionally. The Service Technician is a utility player who can support Service, Installation, Job Closeout, Permitting/Inspection, etc. They are the go-to person to help with ongoing Services needs throughout the 25+ year lifespan of a customer’s solar system, helping to build strong lifetime customer relationships. Provide onsite troubleshooting and repair of solar systems. Document visit and complete job close out report. Schedule site visits directly with the customer when required. Work with local field teams and central scheduling to optimize resolution times. Provide feedback to field team leadership, driving continuous improvement of Palmetto’s installation quality and execution. Assist with close out of pre-energization issues, ensuring customer projects are expertly executed and ready to generate power from Day 1 of permission to operate. Complete other tasks as needed, including but not limited to physical site surveys, inspections, and document collection. Be the key Palmetto field representative to deliver great quality, experience and performance of all Service and Installation work. Effectively communicate with homeowners on arrival times and confirmations on an as-needed basis.