Job Description
The Remote Call Center Agent will handle inbound and outbound calls from customers professionally and efficiently. They will need to assist customers with inquiries, issues, and complaints in a timely manner, while providing accurate information and solutions. All customer interactions and transactions need to be documented in the system. The individual must meet or exceed performance targets and goals. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to multitask and prioritize in a fast-paced environment. Previous call center experience is a plus. Proficiency in Microsoft Office and CRM software is required, as well as the ability to work independently and as part of a team. Strong problem-solving skills and attention to detail are also necessary.