Technical Coordination Manager for Physical Security & IT Projects - Remote

Supervises a team of Coordination Managers, Coordinators, and other service delivery personnel, ensuring efficient service delivery processes and maintaining high standards of customer satisfaction. This role involves technical tasks, including the execution of technical work orders, support of technical infrastructure, and team supervision. Additionally, the manager acts as a liaison between technical teams and operations, optimizing processes and resolving technical issues to ensure smooth operations, all while adhering to PMO standards and methodologies. Ideal candidate will have experience working with Security and IT products like; Access Control, Locksmith, Intrusion Alarms, Video Surveillance, Structured Cabling and Network Devices. This position can be Remote, but the candidate does need to reside in the Continental United States and not requires any type of sponsorship. Guides, supports, and directs team members, promoting continuous improvement and professional development. Monitors service delivery operations and ensure adherence to SLAs. Addresses escalated issues and implement risk management practices. Coordinates service delivery processes and workflows. Utilizes project management tools to optimize processes. Analyzes and improves technical operations processes and ensure quality control measures are in place and followed.