Senior Solutions Architect

Grafana Labs is looking for a Solutions Architect to join their Customer Experience team. Solutions Architects provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. They will deliver packaged training, quick-starts, session cataloging, project and roadmap assurance, as well as specialized consulting for high-priority customers with complex technical requirements and resource constraints. Our SA is responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. He/she will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products.