Team Performance & Goal Setting:
- Establish individual and team performance goals in collaboration with the Manager of Operations.
- Develop and maintain systems for tracking and reporting performance metrics.
Training & Technical Support:
- Act as an on-site trainer and problem-solving resource for team members.
- Provide hands-on support and guidance for consistent service quality.
Coaching & Feedback:
- Provide coaching and development support to travel consultants.
- Offer constructive feedback based on monitored calls and encourage targeted skill development.
CI Azumano
CI Azumano is a full-service travel management company for businesses, governments, and personal travelers. They offer 24/7 support while also supporting customers with travel expense management, policy implementation, and vendor negotiations. The company values a collaborative work environment.