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Job Responsibilities and Essential Duties:
- Efficiently handle both inbound and outbound calls.
- Engage with customers through chat and text channels.
- Apply critical thinking skills to select appropriate problem-solving methods.
Minimum Requirements:
- Certified Diabetes Care and Education Specialist (CDCES) certification required.
- 2+ years of experience coordinating and conducting diabetes education.
- 2+ years of customer service/contact center experience.
Benefits:
- Automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting.
- Capped out-of-pocket insulin costs and GLP-1 coverage across all plans.
- Flexible PTO, generous paid holidays, and Flex Time options.
Sequel Med Tech
Sequel, headquartered in Manchester, New Hampshire, is developing the next generation of transformative drug-delivery advancements starting with diabetes, looking at diabetes management holistically to advance systems that make living with diabetes simpler and easier. At Sequel, their team enjoys a culture built on hard work, fun, and genuine support.