Forward Deployed Engineer (SDEV)
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Role Overview:
- Embed with strategic customer teams to drive adoption of the SRE Agent platform.
- Bridge technical execution and business strategy for AI-first operations.
What You'll Do:
- Configure tools and connectors, integrating with IaC, GitOps, CI/CD, and observability.
- Build reusable agent capabilities and ship them through product engineering.
- Run pilots, gather eval data, and fix technical blockers directly in the product.
Who You Are:
- 8+ years shipping production software, with LLM/agentic systems in production.
- Customer-facing, comfortable with ambiguity, and ready to travel 25-50%.
PagerDuty, Inc.
PagerDuty is a global leader in AI-first digital operations, automatically detecting, diagnosing, and remediating issues to orchestrate AI agents and automated workflows. Trusted by two-thirds of the Fortune 100 and nearly half of the Fortune 500, the company is scaling rapidly and fostering a culture of innovation and belonging.