Be the first point of professional support for people experiencing mental distress, including referrals from Police, Ambulance, and frontline workers.
Use clinical expertise to triage calls, assess risk, provide culturally responsive support, and guide callers to safe next steps.

Key responsibilities:

Deliver high-quality mental health telephone triage applying the UK triage tool and de-escalation interventions.
Work closely with Police, Ambulance, crisis teams and partners to ensure seamless handover using ISBAR.
Maintain accurate documentation and ensure consult documents reach the correct clinical team quickly.

What's in it for you:

Work from the comfort of home with no commute and more balance.
Be part of a supportive, values-led team that embraces collaboration and continuous improvement.
Access exclusive discounts with Boost and Samsung, and purchase up to two extra weeks of leave.

Whakarongorau Aotearoa

Whakarongorau Aotearoa is a social enterprise and virtual health and social services organisation that connects people with care when they need it. The organization is focused on building a workforce that reflects the communities it serves and values collaboration, reflection, and continuous improvement.

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