IT Support Specialist

As an IT Support Specialist at Banner Bank, you will deliver services to end-users to enhance the use of various types of software programs efficiently and effectively to fulfill business objectives. Troubleshoot applications, software and perform system administration duties for business units and internal customers. In this role you will have the opportunity to: Perform remote support at the desktop level, including installing and upgrading software, and installing and upgrading hardware. Create and manage system access and new user set-up/configuration of business systems and applications. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions and actions taken through to final resolution. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems. Apply diagnostic utilities to aid in troubleshooting.  Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution. Communicate application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.  Design and deploy feedback mechanisms for end-users. Analyze results, make recommendations for support process improvement, and implement changes.  Maintain compliance with policies, procedures, security requirements, and government regulations.  Perform on-call duties for the IT Service Desk after hours support rotation.