Technology Analyst - Operations

Improve Application Health & Reliability:

• Build dashboards and service health reporting to answer critical questions about application health.
• Analyze operational trends and performance patterns to improve alert quality and escalation logic.
• Support implementation of APM and telemetry capabilities to help Engineering teams operationalize reliability practices.

Build Operational Processes That Engineers Actually Want to Use:

• Define and improve Incident Management, Problem Management, and Change Management practices.
• Ensure pragmatic, lightweight workflows that help teams move faster, not slower.
• Align tooling and workflows with how Engineering teams actually work.

Connect Systems, Data, and Teams:

• Reduce fragmentation across tools and workflows while improving operational visibility.
• Sit at the intersection of engineering systems, operational analytics, process design, and cross-functional collaboration.

Explore What’s Next:

• Investigate AI-enabled operations, intelligent workflows, and automation opportunities.
• Explore AI agents, operational copilots, and advanced telemetry and observability practices.