Job Description
Triage, investigate, resolve, and manage all Manufacturing Execution Systems (MES) ServiceNow tickets. Assist shop floor operators when escalated from Tier 1 to Tier 2 support. Maintain and develop MES Knowledge Base. Gather user requirements in relation to controlling and recording manufacturing activities and process improvements based on data from support tickets. Data Analysis of support tickets. Author updates and changes to Electronic Batch Records(EBR), following GxP and SDLC protocols, in collaboration with Site Tier 2 Support team. Advanced proficiency in Rockwell Manufacturing Execution System PharmaSuite is required. Expected to be a Subject Matter Expert in Life Sciences. Nights and weekends will be required. Rockwell PharmaSuite authoring experience, IT troubleshooting experience, and Manufacturing IT applications awareness are desired.
About Indotronix International Corporation
Indotronix International Corporation is a 25+ year old organization providing Contract Staff Augmentation to direct clients.