[Korean-speaking] Jr. Customer Service Operations Officer

The primary responsibility is to deliver high-quality customer support to Korean-speaking users (including Korean and its dialects) of our multi-currency digital asset exchange and derivatives platform via available online communication channels. Key duties include ensuring strict adherence to the Know-Your-Customer (KYC) verification process for financial transactions in both cryptocurrency and fiat currencies, as well as handling other sensitive account-related matters with accuracy and confidentiality. You will manage onboarding and identity verification (KYC) processes for both new and existing clients, address customer inquiries, concerns, and requests via various communication channels, and collaborate with internal teams to resolve transaction-related issues efficiently. Additionally, you will develop and maintain FAQs, Standard Operating Procedures (SOPs), and knowledge base (KB) content for new features as needed. You will also perform additional tasks and responsibilities as assigned by the Supervisor