Customer Experience - Resource Center Specialist

As a Customer Experience Specialist in our Resource Center, you will be responsible for providing basic transactional support to callers, including answering policy questions, updating personal information, and transferring callers to SME representatives for complex matters. This role requires clear communication skills, attention to detail, and the ability to multitask effectively. You will exercise sound judgment in an environment involving sensitive customer information. Key responsibilities include handling customer inquiries and providing support. Stay up-to-date with industry regulations.