Customer Support Engineer

As a Customer Support Engineer, you will design, develop, and maintain backend services in Java. You will build scalable and performant microservices using Spring Boot and modern frameworks. Troubleshooting, debugging, and resolving issues across production environments to ensure platform stability and reliability. Acting as the initial point of contact for technical issues raised through the Send customer portal, investigating and identifying root causes. Deeply understanding Send’s platform and applying effective troubleshooting techniques to customer-reported issues. Fixing code issues and managing changes through environments up to Production. Escalating issues into the wider development teams where required, when problems cannot be solved within the Support Team. Ensuring compliance with Send policies, processes, and data protection requirements. Shift patterns will be required to support customers on a rotation basis, for example 05:30 – 13:30 IST, 12:30 – 20:30 IST and 22:30 – 06:30 IST.