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Responsibilities:
- Own day-to-day IT operations, end-user support, and device management for a global remote workforce.
- Administer core business systems and enforce IT security policies and compliance.
- Manage onboarding/offboarding, vendors, and support audits.
Qualifications:
- 5–8+ years in IT Operations, IT Support, or Systems Administration in a remote-first SaaS environment.
- Hands-on experience with Google Workspace, Azure AD, MS 365, endpoint management, and ticketing systems.
- Knowledge of ISO 27001, SOC 2, HIPAA, GDPR, PCI DSS, and audit support.
Who You Are:
- Hands-on operator who enjoys solving problems and supporting teams.
- Organized, detail-oriented, and proactive in a dynamic global environment.
- Collaborative, service-oriented, and an excellent communicator.
Netomi
Netomi is a leading agentic AI platform for enterprise customer experience, working with global brands like Delta Airlines, MetLife, and United. It is a growing, global, remote-first company backed by WndrCo, Y Combinator, and Index Ventures.