Claims Phone Representative

Enterprise Mobility is looking for remote employees who live in the state of Florida to join our Phone Representative team! When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for receiving incoming calls from renters, third parties, credit card companies, and insurance companies and directing the call to the appropriate person or taking the necessary information. Claim files are handled with specialized functions, flowing from one person to the next for completion. Answer incoming calls. Assist callers by directing calls to the appropriate team member. When appropriate, answer the caller's question or take information and document in claim file. Provide professional customer service that reflects positively on the company. Successfully manage conflict during difficult or emotional situations. Effectively communicates with individuals related to a claim file. Complete outbound calls to report claims to insurance carriers. Adhere to company policies, procedures, guidelines and state and federal laws. Other miscellaneous job-related duties as assigned.