New Solutions Architect

The Solution Architecture role at Cresta is dynamic and integral, requiring deep understanding of Cresta's capabilities and their integration with enterprise systems. As part of a selective and growing team, Solution Architects also help define sales and execution processes for effective land-and-expand strategies. Leveraging domain expertise in Customer Experience (CX) and related ecosystems (e.g., Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, Integrations). Serving as the authoritative source on Cresta's platform integrations and their technical benefits. Owning the Technical Architecture blueprint from pre-sales to post-sales, ensuring technical wins by managing stakeholder expectations and collaborating across multiple levels (from end-users to executives) and with internal teams (Pre-sales Solution Engineers, engineering, and success organizations). Pre-sales: problem solving with end-customers to determine best solution architecture and integration approach. Post-sales: supporting the technical implementation team to help get customers up and running on Cresta. Along the way, closely collaborating with Sales, Product, Marketing, and Engineering in order to meet existing, new, and future customer needs.