Exchange Online SME

The Exchange Online SME provides support to U.S. Citizenship & Immigration Services (USCIS) Office of Information Technology (OIT) in the effort of operating, optimizing and maintaining the existing and new Microsoft 365 services into an Operations and Maintenance (O&M) state and planning future service sustainment strategies and activities for Microsoft M365 applications including but not limited to Bookings, Delve, Exchange Online, Forms, OneDrive, Office Web Apps, Planner, PowerApps, Power BI, SharePoint Online, Shifts, Streams, Teams, Viva Insights, and Whiteboard, Azure Active Directory Premium 2, Azure Information Protection Premium 2, Azure Rights Management, Defender for Office 365, Defender for Could Apps, Defender for Identity and In Tune, as well as additional Microsoft 365 Services, USCIS may choose to adopt. Provide troubleshooting for any issues with the M365 environment and act as the primary service administrators for enabled services, ie Exchange Online, Teams, OneDrive, etc. Work projects as assigned Support the USCIS EID Engineering and Ops Teams, ICAM, SOC, and eDiscovery teams with, but not limited to: certificate maintenance; product updates; licensing maintenance; mobile integration; compliance management; health monitoring; and SOP development, implementation and maintenance