Customer Support Associate - Hawaii (Remote)

Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. Respond to customer-submitted live chats and email in a timely manner. Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries. Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat. Stay up to date on new product features and improvements. Identify isolated customer experiences and escalate important issues.