Senior Manager, Core Experience

As a Sr. Manager on the Core Experience team, you will be a key leader in cultivating and improving the experience of our members every time they interact with Chime’s consumer products. You will lead a team that delivers data-driven improvements to the member experience through product, process, and policy improvements that drive high levels of member satisfaction. You will develop a forward looking strategy for how your support model evolves to drive value in every member interaction and work cross functionally to bring that strategy to life. In this role, you’ll coach, inspire and develop your team of program managers, prioritize and manage projects, deep dive trends to understand root causes and build our perspectives on our member and service experience. You will inform senior management of progress against key goals and objectives.