Customer Success Manager

As a SaaS platform, Anagram's business model depends on building and sustaining long-term relationships. Customer Success Managers (CSMs) at Anagram act as frontline faces and voices of the company and are entrusted to represent our values. As a Customer Success Manager, you will be responsible for ensuring the adoption, engagement, and health of your book of business. You will work directly with client accounts to manage the relationship and strategically retain and grow revenue. Our customers are small to mid-sized doctors’ offices and we are looking for a team member who will enthusiastically engage with Optometrists, Opticians, Office Managers, and Practice Owners to ensure their success in using the program. You'll be expected to effectively work your way through lists of contacts using tools like Hubspot, Zoom, Slack, G-suite, and more. We'll provide all the tools and the training necessary to speak confidently about our business and all the product knowledge necessary to answer questions confidently and competently. We’ve set our sights on massive growth, and expect everyone who joins our team to be in a position to grow with us!