Student Accounts Services Generalist I

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Manage past due & collections processes and communications, including making outreach phone calls to students
• Review Letter of Credits for assigned student population to ensure accuracy of documentation, set up invoicing activities and update student account with invoicing information
• Assist with third party invoicing as needed, may have an assigned population

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

• Adaptability & Flexibility
• Critical Thinking
• Customer & Personal Service

QUALIFICATIONS:

• Bachelor’s degree from an accredited university or college required
• At least one (1) year of experience working with student ledgers, collections processes, student accounts or billing in higher education