Senior Technical Writer

As a senior technical writer, you will update, maintain, enhance, and coordinate user-assistance assets and information portals, as well as managing and moderating interactive user Q&A communities. You will join a cross-functional team and collaborate with members of the Engineering, Product Management, and Customer Support teams. This is an excellent opportunity for a hands-on senior technical writer who is interested in creating product documentation that will have a great impact on external and internal teams. You will identify and develop use cases for customers and partners, create conceptual, how-to, and reference topics for product documentation and user assistance, and produce and maintain help topics that are published to customer-facing information portals. The role involves community-management efforts on Q&A platforms such as Stack Overflow, and development, implementation, and integration of AI tooling on information portals.