Job Description
Own day‑to‑day management of Discord, X/Twitter, LinkedIn, and forum channels, moderation, content calendars, AMAs, and CTF events. Launch community initiatives (monthly “Hack‑The‑Model” challenges, leaderboard shout‑outs, swag campaigns) that drive researcher retention and submission quality. Analyze engagement metrics, produce quarterly community‑health reports, and iterate on strategy. Build and maintain a contributor knowledge base (FAQs, disclosure templates, platform tips).
Triaging Submissions of reserachers. Onboard new program partners and researchers; deliver platform walk‑throughs, best‑practice guides, and SLAs. Be the first line of triage for vulnerability reports: acknowledge receipt, clarify reproductions, and route to internal triage/engineering. Lead the end‑to‑end researcher reward experience—eligibility checks, payout coordination, and post‑mortem communication. Track CSAT, time‑to‑first‑response, and resolution cycles; surface insights to product and engineering for roadmap prioritisation. Champion the “voice of the customer” internally, influencing feature design and documentation.
About Mozilla
Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years.