Temenos Infinity L3 Support Engineer

Technical Support Responsibilities:

• Handle Tier 3 support cases involving the Temenos Infinity digital banking platform, performing deep-dive analysis on Java, Spring Boot, and microservice architectures.
• Debug and resolve integration issues with core banking systems like Temenos T24, focusing on API connectivity, authentication, and data flow problems.
• Utilize advanced monitoring and log analysis tools such as Splunk and ELK to diagnose performance bottlenecks and system errors.

Required Expertise & Skills:

• Minimum 8-10 years of relevant IT experience with at least 2+ years specifically in Temenos Infinity, either in a development or support capacity.
• Strong hands-on skills in production support (L2/L3), incident management, and API troubleshooting for REST/JSON services within a banking domain.
• Proficiency with standard support and development tools including ServiceNow, Jira, and familiarity with cloud environments like AWS or Azure is beneficial.

Work Arrangement & Project Context:

• This position is a contract role, classified as Inside IR35, and is fully remote, with a requirement to be based in the United Kingdom.
• The engineer will work within a structured support framework, ensuring high system availability and collaborating with development teams for issue resolution and potential release management activities.