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About the Role:
- As a Forward Deployed Engineer, you will lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers.
- You will partner with customers and internal teams to define success, execute builds, and influence the evolution of Level AI’s agentic platform based on real-world needs.
- This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical solutions, and balances hands-on execution with structured problem-solving.
In This Role, You Will:
- Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
- Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
- Translate customer needs into clear implementation plans and documentation.
Your Background Looks Something Like This:
- 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar).
- Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end.
- Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
Level AI
Level AI is transforming how enterprises understand and engage with their customers. Their AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale.